This award is presented by our crew of specialists to products that we expect demonstrate Specifically good quality in terms of enjoyable The present requirements of your B2B and SaaS marketplaces and support corporations with reliable and effective remedies. As a totally ITIL-compliant services desk and asset management software package, Samanage provides a whole choice of IT integrated options, equally for giant enterprises and small, medium organizations.
When contemplating the entire expense of ownership for an IT service administration Remedy like Samanage, it's vital to factor in don't just the membership expenses but additionally probable implementation expenses, schooling expenditures, and ongoing maintenance requirements.
The agent can see all ongoing, pending, and solved incidents in the key watch. It might be fully configured to instantly display facts that issues: because of dates, sender, receiver… so there’s no really need to click Every single incident when prioritizing.
This certification is granted to products that give Specially higher standard of user working experience. We evaluated how effortless it's to get started on making use of Samanage and how properly-developed its interface and capabilities are to facilitate the operate course of action. Following a while spent working with the program we identified their interface pretty straightforward to be familiar with.
Intended to simplify and automate IT operations, Samanage offers a sturdy suite of characteristics tailored to fulfill the distinctive desires of modern businesses. The software is offered to be a cloud-primarily based Option, ensuring seamless accessibility and scalability with no need for comprehensive on-premises infrastructure.
This push release contains ahead-seeking statements with regards to SolarWinds’ existing expectations. These ahead-looking statements include things like, with out limitation, references to SolarWinds’ anticipations regarding the timing of your closing in the transaction as well as addition in the Samanage products and solutions to the SolarWinds IT Functions Management portfolio, the growth of your ITSM industry and its power to cross sell the Samanage merchandise. These statements are not ensures of upcoming overall performance and so are topic to certain pitfalls, uncertainties and assumptions that are tough to forecast.
All other SolarWinds trademarks, service marks, and logos might be typical law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and could be registered logos of) their respective corporations.
You’ll have the ability to read more details on the highest functions of Samanage afterwards in this evaluate. There exists also a section dedicated to our interview with the company’s CEO who answered some of our queries associated with the application’s usability and potential plans for its progress.
The agent’s name is mechanically stuffed in, while they assigns the title, quick description, and receiver. The agent might also decide on the category or subcategory, the last staying one of a kind to Samanage so far as we know.
Getting rid of the chaos of numerous Remedy needs, Samanage consumers can confidently and easily assess incidents, tasks, and assets in a single place.”
Probably due to meant demographics, Practically all testimonials of this software program platform originate from Computer system industry experts who both at present function in an IT Office or have in some unspecified time in the future during the new previous. This makes sense Given that conclusion-people wouldn't have A lot use for this type of method. A few critiques also arrived from supervisors who have been impressed While using the way that Samanage streamlined functions in their providers. Ticket visibility was by far the most complimented facet of the software program by these reviewers. Agents can easily see tickets right away once they're posted to Samanage's board. Regardless that this may not seem like a amazing concern, it seems that Lots of individuals had been pretty impressed with it because their more mature ITSM platforms were Substantially slower. A handful of critiques from brokers talked about which they hadn't misplaced a ticket considering the fact that switching to this platform. Which may have some thing to try and do With all the act that it has a tendency to be easier to acquire customized code for it. A handful of IT experts who needed to establish code for their firm's functions described which they felt the API was documented extremely very well. They also favored that the initial OCS-NG agent was changed by a customized one particular built on Ruby. All those who have to take care of more than one sort of software package System for their spot of enterprise appreciated The more info truth that the newer Ruby-dependent agent can accumulate information and facts from Home windows, OS X and GNU/Linux systems equally.
Information Management: Seize and share institutional information via a comprehensive knowledgebase, facilitating self-service and lessening assist workload.
Arrive at out to our crew of experts, and allow us to assist you in analyzing regardless of whether Samanage is the best match on your Group's IT assistance management needs.
SolarWinds strategies to accumulate Samanage to get a buy price of $350 million in hard cash or close to $329 million Web of cash acquired. SolarWinds plans to fund the transaction generally with its present funds stability.
With the IT Support Catalog, you'll be able to outline and publish which assistance providers are available in your on the internet site, very like a procuring cart of business enterprise products and services. The catalog also serves for a, for deficiency of an improved expression, firewall towards nuisance requests.